Legal

Cookie Policy

This policy explains what cookies are, which ones we use, and how you can control them.

Last updated: 19 February 2026

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow websites to recognise your device and store certain information about your preferences or actions. Similar technologies include web beacons, pixels, and local storage — we refer to all of these as "cookies" in this policy.

Cookies can be first-party (set by us) or third-party (set by third-party services we use). They can be session cookies (deleted when you close your browser) or persistent cookies (stored for a defined period).

2. Cookies We Use

Essential

2.1 Strictly Necessary Cookies

These cookies are required for our website and SaaS products to function. They cannot be disabled. They do not store personally identifiable information.

Cookie Name	Purpose	Duration
`session_id`	Maintains your login session in our SaaS products	Session
`csrf_token`	Security token to prevent cross-site request forgery	Session
`cookie_consent`	Stores your cookie consent preferences	1 year

Analytics

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website, so we can improve performance and user experience. All data is aggregated and anonymised where possible.

Provider	Cookie Name	Purpose	Duration
Google Analytics	`_ga`	Distinguishes users for analytics	2 years
Google Analytics	`_ga_*`	Session state for Google Analytics 4	2 years
Google Analytics	`_gid`	Distinguishes users (short-term)	24 hours

Google Analytics processes data in accordance with Google's Privacy Policy.

Marketing

2.3 Marketing & Advertising Cookies (Meta / Facebook Pixel)

We use the Meta Pixel (also known as the Facebook Pixel) on our website. This is a piece of code provided by Meta Platforms that tracks visitors to our website and their actions. This data is used to:

Measure the effectiveness of our Facebook and Instagram ad campaigns
Build Custom Audiences for retargeting (showing ads to people who visited our site)
Build Lookalike Audiences to reach new potential customers
Optimise ad delivery to people most likely to convert

Provider	Cookie / Technology	Purpose	Duration
Meta (Facebook)	`_fbp`	Identifies browser for ad delivery and tracking	90 days
Meta (Facebook)	`_fbc`	Stores last Facebook click for attribution	90 days
Meta (Facebook)	Meta Pixel (script)	Tracks page views, custom events, and conversions	Session + persistent

Meta processes this data under its own privacy policy. For more details, see Meta's Privacy Policy and Meta's Cookies Policy.

Your Ad Choices: You can opt out of personalised advertising from Meta by visiting Facebook Ad Preferences or using the Your Online Choices opt-out tool.

Functional

2.4 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences. They may be set by us or third-party providers (e.g., embedded maps, chat widgets).

3. Legal Basis for Cookies (UK GDPR & PECR)

Under UK GDPR and the Privacy and Electronic Communications Regulations (PECR), we require your consent before placing non-essential cookies. Strictly necessary cookies do not require consent as they are essential for the service to function.

You will be presented with a cookie consent banner when you first visit our website. You can change your preferences at any time.

4. How to Manage & Opt Out

4.1 Cookie Consent Banner

Use our cookie consent tool (visible on your first visit) to accept, reject, or customise which categories of cookies you allow.

4.2 Browser Settings

You can manage or delete cookies directly in your browser settings:

Note: Disabling essential cookies may affect the functionality of our website and SaaS products.

4.3 Opt Out of Google Analytics

Install the Google Analytics Opt-out Browser Add-on to prevent Google Analytics from collecting your data.

4.4 Opt Out of Meta Advertising

Visit Facebook Ad Settings to manage your ad preferences, or use the Your Online Choices website.

5. Cookies in Our SaaS Products

Our SaaS products (including the Garage Management Software) use cookies for authentication and session management (essential cookies). We may also use minimal analytics within the SaaS platform to improve product performance. No third-party advertising pixels are deployed within the SaaS product itself.

6. Changes to This Policy

We may update this Cookie Policy as our services evolve or regulations change. The "Last updated" date will reflect any changes. Please check this page periodically for updates.

7. Contact Us

For any questions about our use of cookies:

TotalSoft IT Solutions Ltd

Email: info@totalsoft.co.uk

Phone: +44 7459 184247